Aspects of general health care that influence patient satisfaction in order of importance26
| 1 | Overall quality |
| 2 | Humanness |
| 3 | Competence |
| 4 | Outcome |
| 5 | Facilities |
| 6 | Continuity of care |
| 7 | Access |
| 8 | Informativeness |
| 9 | Cost |
| 10 | Bureaucracy |
| 11 | Attention to psychosocial problems |