Objectives The objectives of this study were to assess the importance of the mental suffering of employees in the service sector of a city in western Algeria and to identify risk factors and moderators of this suffering in order to develop a effective prevention.
Method Standardised questionnaires were subjected to 753 employees in the tertiary sector. These questionnaires include three categories: A social and professional record (21 items), Maslach Burn Out Inventory: MBI (22 items), Job Personal Interaction Scale: JPIS 35 questions on the perception of the work environment by the individual divided into 6rubriques (workload and unpredictability, control, rewards, recognition and fairness at work, social support, conflicts and perceived value valuri work and training)
The data collected were anonymous and confidential. Data analysis was performed using SPSS (version 17.0). Univariate analysis was performed (chi-square Pearson correlations and a multivariate analysis (logistic regression).
Results The state of burn-out was 23.6% after logistic regression the main social determinants of psychological distress in the overall sample one taking medication to relieve pain (p = 0.0002) remained significant.
Regarding the determinants “professional” contact with the public and strong mode part of work were significant respectively (p = 0.0017 and 0.0042).
Moderators of stress for the multivariate analysis recognised two subscales of bad training (p < 0.01) and conflicts of values and perceived value (p = 0.02).
Conclusions Preventive actions to reduce or eliminate risk factors directly affect the environment and source of work: training more relevant, better organisation of work, especially the riding tasks and recognition of work done.